Delivery Information

At the moment, shipments of editorial material take place only on the national territory. In case of request on extra-Italian territory, please contact us by e-mail.

At the moment, shipments of editorial material take place only on the national territory. In case of request on extra-Italian territory, please contact us by e-mail.


Recall that sending an order is a binding commitment, involves the signing of a contract and triggers a mechanism for which, the Medical Technology Service S.r.l., moves people, documents and merchandise, then bears costs. Therefore, if the conditions of sale or the details of the order do not reflect the expectations of the customer, please do not confirm the order itself, even an e-commerce company is made of many people whose work deserves respect.


How to behave at the time of delivery of a product? It is good to know that, at the time of delivery of the goods by the courier, the customer is required to check that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing seals. Goods travel at customer's risk and danger. When the customer chooses the "Insured Shipping" option, for the insurance coverage to be valid it is a condition


essential, if the customer should find anomalies to the receipt of the product, even a slight scratch or break, accept the product by writing on the document provided by the courier: "ACCEPTED WITH RESERVE - UNCONDITIONAL COLLAR", or "ACCEPTED WITH RESERVE" (describing the anomaly or imperfection found).


To assert the insurance coverage it is not enough to note "YOU ACCEPT WITH RESERVE" or "YOU ACCEPT WITH RESERVE OF CONTROL", but the reason of the reserve must be explained in detail.


Should the deliverer refuse to make a circumstantial reservation, refuse the goods by communicating the incident to Medical Technology Service S.r.l .. Medical Technology Service S.r.l. It has several warehouses for loading and unloading goods and for this reason delivery times may vary depending on the warehouse of departure of the goods and the place of destination of the same.


How are the times calculated?


From the moment in which Medical Technology Service S.r.l. verified the payment of the goods, forward the order to the warehouse of competence that prepares the goods and confirms that the goods are ready to be shipped.


At this point Medical Technology Service S.r.l. invoice the asset and produce the necessary documents for shipping it. If the customer wants an invoice instead of a receipt he must promptly communicate it when ordering, otherwise the material will be delivered with a receipt, with no possibility of changes after sending.


The invoice issue (on request) or the receipt is automatic and is notified to the customer.


After billing the order, the warehouse receives the waybills to be affixed to the parcels at the start. As soon as possible, the carrier picks up the goods and delivers them.